EVN summarized business and customer service activities in 2024, tasks for 2025

EVN Chairman of the Board of Directors Dang Hoang An gave a speech at the conference.

Strengthening electricity saving:

EVN General Director Nguyen Anh Tuan said: that with efforts in ensuring electricity, completing the third circuit of the 500 kV line project, and promptly overcoming the consequences of Typhoon Yagi, EVN's image and reputation have been enhanced. The efforts and achievements of EVN's employees have been commended and recognized by the Party and Government leaders.

In the field of business and customer service, EVN's General Director Nguyen Anh Tuan also assessed that many tasks have been well completed such as: Managing load demand, implementing load adjustment, saving energy, optimizing business efficiency, maintaining customer service quality and communicating and providing transparent information to the customers.

In 2024, in the context of many difficulties in power supply, the good implementation of load adjustment (DR) and load shifting has contributed to ensuring power supply. In 2024, in the context of many difficulties in power supply, the good implementation of load adjustment (DR) and load shifting has contributed to ensuring power supply. Power corporations have implemented the load adjustment program under the direction of Vietnam Electricity Group based on the announcement of available capacity from the National Power System and Market Operation Company Limited (NSMO). As a result, the total number of customers who have signed the DR agreement reached 18,961/18,961 customers, equivalent to 100%, with a total load adjustment potential of 2,843 MW. For the load-shifting program, power corporations have completed signing the appendix of the production commitment contract according to the registered schedule for 13,334 customers (100%).

For power-saving work, specific programs have been developed and implemented systematically nationwide. The total electricity saving output of power corporations in 2024 is estimated at 6,506 million kWh, equivalent to 2.46% of commercial electricity.

Effective digital transformation implementation:

EVN continues to reap many successes from digital transformation efforts, bringing benefits to both EVN and electricity customers. Of these, 100% of electricity services are provided online at level 4 at the National Public Service Portal, Public Administration Center, and Public Service Portals of provinces/cities.

EVN also continues to promote the electronicization of the entire electricity service provision process. The rate of electronic transactions across EVN reached 99.53%. EVN continues to reform administration, simplify procedures, and shorten the time to supply electricity to new customers. The time to supply medium-voltage grid electricity is reduced to 2.47 days. The time to supply low-voltage grid electricity to residential customers is 2.51 days, and to non-residential customers is 2.60 days.

For non-cash payments, continue to expand cooperation with banks and intermediary payment organizations to diversify electricity payment channels, coordinate the implementation of programs to encourage customers to pay electricity bills in the form of automatic debit and implement electricity payment via Mobile money. For non-cash payments, continue to expand cooperation with banks and intermediary payment organizations to diversify electricity payment channels, coordinate the implementation of programs to encourage customers to pay electricity bills in the form of automatic debit, and implement electricity payment via Mobile money. By the end of November 2024, the proportion of customers using non-cash payment methods accounted for more than 97.39% of EVN's total customers. The proportion of EVN's non-cash electricity bill payments reached 99.49%.

Regarding technical indicators, the implementation of the 2024 electricity loss target of the power corporations is estimated to meet and exceed the plan assigned by EVN. Regarding the installation of electronic meters and remote measurement data collection, the cumulative rate of electronic meters at the 5 power corporations by November 2024 has accounted for 95.5%. Thereby, modernizing the electricity index measurement system, implementing data analysis and exploitation, and providing utilities for daily online index lookup for electricity customers.

EVN Business Director Nguyen Quoc Dung also said: In terms of electricity service quality, Vietnam was ranked 27th out of 190 economies in the World Bank's Doing Business (DB) in terms of access to electricity in 2019, among the countries with the best electricity services in the ASEAN region. This achievement reflects Vietnam's efforts in simplifying procedures, shortening electricity connection time and improving service reliability.

In 2024, the World Bank also officially published the first B-Ready report (Pilot I - first-year pilot) in the pilot period of 2024-2026, with assessments of the business environment of 50 economies. The B-Ready 2024 report ranked Vietnam in the top 20% of economies in terms of operational efficiency and the second-best 20% in terms of legal framework. Overall, Vietnam's electricity services are almost on par with the leading ASEAN countries, with the potential to improve electricity service assessments in the coming years.

Ready for 2025 goals:

EVN Chairman Dang Hoang An praised the efforts of EVN's employees who have contributed to the Group's implementation of tasks, including many bright spots from the Group's business activities. According to EVN Chairman Dang Hoang An: Up to now, EVN has developed a digital transformation ecosystem to serve electricity customers. Electricity services are implemented at level 4, in an electronic environment. At the same time, non-cash electricity payment is promoted, and inspection and supervision of electricity purchase and sale are well implemented.

The Group's leaders emphasized that in 2025, the load in the North and the whole country is forecast to increase, so it is necessary to continue to focus on synchronously implementing solutions to ensure electricity. In particular, it is necessary to focus on implementing the target of selling electricity directly; continue to reduce electricity loss; and manage and develop self-produced and self-consumed rooftop solar power;... For software and information technology systems that have been deployed, it is necessary to focus on effectively exploiting data. “In particular, waste must be combated in all activities. It is necessary to implement the most economical and effective measures while continuing to improve labor productivity,” the Chairman of EVN’s Board of Directors emphasized.

At the conference, the Chairman of the Board of Directors of EVN and the General Director of EVN emphasized that, along with implementing business and customer service activities, it is necessary to continue to do a good job of communication so that customers and society can better understand EVN.

Head of EVN Communications Department Trinh Mai Phuong also presented at the conference about experience in organizing and implementing communications, and proposals to improve communications in the fields of business and customer service.

In 2025, EVN aims to focus on ensuring stable and continuous electricity supply, meeting the needs of socio-economic development and people's lives; improving the reliability of electricity supply and customer service quality; promoting digital transformation in business and customer service, towards international standards; promoting electricity saving, supporting the development of renewable energy and effectively implementing preferential policies, accompanying customers./.